gu77 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the gu77 platform accessible at gu77.club and its associated sub-domains. gu77 ("we", "us", "our") is the data controller responsible for personal data collected through this platform. We are committed to handling your personal data with transparency, care, and in accordance with applicable data protection principles.

By accessing gu77 and creating an account, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the gu77 platform. This Policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

gu77 collects personal data that you provide directly, data generated by your use of the platform, and data received from third-party sources such as payment providers. The categories of personal data we collect include:

• Registration data: your mobile number, full name, date of birth, and any other information provided when creating your account. This is mandatory for account creation and identity verification.
• KYC documents: government-issued identity documents such as a National ID card or passport, submitted as part of the Know Your Customer verification process. Used solely to verify your age and identity.
• Financial transaction data: records of deposits and withdrawals including payment method (e.g. bKash, Nagad, Rocket), transaction amounts, timestamps, and reference numbers. gu77 does not store your bKash PIN, Nagad PIN, or full card details.
• Gameplay and betting data: records of games played, bets placed, wager amounts, outcomes, and session durations. Used for account management, dispute resolution, and responsible gaming monitoring.
• Technical and device data: IP address, device type, operating system, browser type and version, mobile carrier, and session identifiers. This data is collected automatically when you access the platform.
• Communications data: records of communications between you and gu77 customer support, including the content of support messages, emails, and documents shared with the support team.

We do not collect data about your ethnicity, religion, political views, or health status. We do not purchase personal data from third-party data brokers. The data we collect is limited to what is necessary for the operation of the gu77 platform and the services we provide.

gu77 uses your personal data only for specific, legitimate purposes directly related to providing you with a safe, fair, and functional gaming and betting service. The purposes for which we process your personal data are:

• Account management: to create, maintain, and administer your gu77 player account, process deposits and withdrawals, apply bonuses, and manage your account preferences and responsible gaming settings.
• Identity and age verification: to verify that you meet the 21+ age requirement and to confirm your identity as part of the KYC process, in compliance with applicable anti-money laundering and player protection obligations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. This includes monitoring betting patterns and payment activity for anomalies.
• Customer support: to respond to your queries, complaints, and support requests, and to maintain records of those communications for quality assurance and dispute resolution purposes.
• Responsible gaming: to monitor your gambling activity for signs of problem gambling, to enforce deposit limits and self-exclusion settings you have applied, and to contact you if our systems flag your account for review.
• Service improvement and analytics: to analyse platform usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the gu77 service. Analytics data is used in aggregated, anonymised form wherever possible.

gu77 processes your personal data on the following legal bases, depending on the specific purpose involved:

• Contractual necessity: processing your registration data, financial transaction data, and gameplay data is necessary to perform the contract between you and gu77 — that is, to provide you with a player account and gaming services.
• Legal obligation: processing KYC documents and financial records is required to comply with applicable anti-money laundering obligations and age verification requirements.
• Legitimate interests: processing technical and device data for fraud prevention, platform security, and service improvement serves gu77's legitimate interests in operating a safe and fair platform, provided those interests are not overridden by your data protection rights.
• Consent: where we send you promotional communications about bonuses, new games, or seasonal offers, we do so on the basis of consent given at registration or via your communication preferences. You may withdraw consent for marketing at any time.

gu77 integrates with bKash, Nagad, Rocket, Upay, Visa, and Mastercard as payment providers. When you make a deposit or withdrawal, the transaction is processed through the relevant payment provider's secure API. gu77 receives confirmation of the transaction — including amount, timestamp, and a reference number — but does not receive or store your bKash or Nagad PIN, your full bank account number, or your full card number.

Each payment provider operates under its own privacy policy and security standards. gu77 recommends that you review the privacy policies of any payment provider you use in connection with your gu77 account. gu77 is not responsible for the data practices of third-party payment providers beyond the data transmitted to and stored by gu77 itself.

gu77 does not sell your personal data. We share your personal data with third parties only in the following limited circumstances:

• Payment providers: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, or Mastercard as necessary to process your deposits and withdrawals. Each provider receives only the data required to complete the specific transaction.
• Game providers: your player ID and session token are shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi solely to enable gameplay. Game providers do not receive your full personal profile, KYC documents, or financial data.
• Legal and regulatory disclosure: we may disclose your personal data to law enforcement agencies, regulators, or courts if we are legally required to do so, or if disclosure is necessary to prevent or detect fraud, money laundering, or other illegal activity.
• Service providers: we engage trusted third-party service providers such as cloud hosting providers, analytics platforms, and customer support software who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.

In all cases where personal data is shared with third parties, gu77 takes reasonable steps to ensure that those third parties maintain appropriate security standards and process your data only for the purposes for which it was shared. We do not share your personal data with third-party advertisers.

gu77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The types of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. They include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. The platform cannot function properly without these cookies.
• Analytics cookies: these help us understand how players interact with the platform — which pages are visited most frequently, how long players spend on certain sections, and which features generate the most engagement. Analytics data is collected in aggregated form and does not identify you individually.
• Preference cookies: these store your platform settings such as your chosen language, display preferences, and responsible gaming reminder settings, so you do not need to re-enter them on each visit.

We do not use advertising cookies or retargeting pixels. gu77 does not participate in cross-site advertising networks and does not allow third-party advertisers to place cookies on the gu77 platform.

gu77 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal obligations. Specifically: account registration data and KYC documents are retained for a minimum of 5 years after account closure, in compliance with anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of 5 years from the date of the transaction. Support communications are retained for 2 years from the date of the communication.

When data is no longer required and there is no legal obligation to retain it, gu77 securely deletes or anonymises the data. If you request deletion of your personal data, we will action that request within 30 days, subject to any overriding legal retention obligations. Anonymised analytics data may be retained indefinitely for platform improvement purposes.

As a user of the gu77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact gu77 support at [email protected]:

• Right of access: you may request a copy of the personal data gu77 holds about you. We will provide this within 30 days of your request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update basic account information directly through your account settings.
• Right to erasure: you may request that gu77 delete your personal data. We will action such requests subject to any overriding legal obligations to retain certain data. Note that erasure of your account data will result in permanent account closure.
• Right to restrict processing: in certain circumstances, such as if you contest the accuracy of your data or object to a particular use, you may request that gu77 restrict its processing of your personal data while the matter is under review.
• Right to withdraw consent: where gu77 processes your data on the basis of your consent, such as for marketing communications, you may withdraw that consent at any time by contacting support or updating your communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

gu77 will respond to all data rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and reason within the initial 30-day period.

gu77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data at rest, role-based access controls that restrict which staff members can access personal data, regular security assessments and vulnerability testing of the platform, and two-factor authentication available for all player accounts.

While gu77 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that poses a significant risk to your rights and interests, gu77 will notify affected users as promptly as practicable and will take all necessary steps to contain and remediate the incident.

The gu77 platform is strictly for adults aged 21 and above. gu77 does not knowingly collect personal data from persons under the age of 21. If gu77 discovers or has reason to believe that a registered account is held by a person under 21, that account will be immediately suspended and all personal data associated with it will be deleted or returned, subject to any mandatory legal retention obligations. If you believe a person under 21 has registered an account on gu77, please notify us at [email protected] so that we can take prompt action.

gu77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the platform. The revised Policy will display an updated effective date at the top of the page. Your continued use of the gu77 platform after the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the gu77 support team. We are available 24 hours a day, 7 days a week, and will handle all privacy-related inquiries with confidentiality and care.

Email: [email protected]